We strongly believe that consistent high quality material, reliable delivery, excellent customer service, and long term business relationships with both our customers and suppliers are critical to our success.
Conditions of Sale
Our sales policy is strictly wholesale to the trade.
Willow Run Greenhouse Corp. warrants to the extent of the purchase price that all stock is sold true to name and as described within recognized trade tolerances. We give no other warranty, expressed or implied, and are not liable for more than the invoice value at the time of purchase.
Terms of sale are cash, certified check, money order, or credit card (Visa, MasterCard, or AMEX). Regular business checks are accepted after a check approval application is submitted and approved. Open accounts are available to customers who have been in business a minimum of one (1) year, have an established credit history, and whose credit application has been approved. Both out-of-state customers as well as customers in Virginia must supply their sales tax exemption number before purchasing.
It is our aim to provide the best product available for our customers. We ship material using our foliage industry specific guidelines on size. We also implement a multi-tiered inspection system for quality control.
All eligible claims will be reviewed on an individual basis. We require 48 hours from the time of delivery to be notified of a discrepancy on product delivered.
Customers should return damaged product at the time of delivery. If the material cannot be returned at the time of delivery, arrangements for product pick-up can also be made between the customer and Willow Run. The driver will issue a claim request form to the customer at the time of the return.
This form provides the necessary information to track the return. The claim will be processed once it is received at our facility. If it meets all requirements and is approved, a credit will be issued to the invoice.
Requests made beyond the 48-hour period will not be considered for a claim.
Cancelled orders that have been pulled, processed, and loaded for delivery will incur a 15% restocking fee of the order total.